Services FAQs
There are many ways to contact us so you choose which you prefer or is most convenient to you:
1. Simply pick up the phone and call us at 816-415-2310.
2. Complete a support request via our website form here. (link)
3. Send an email to support@blueoaktech.com
If you are a managed services client, it’s as easy as clicking on the icon in your system tray on your monitor to:
1. Create a service ticket in our system
2. Send an email
3. Complete a form requesting contact
4. Initiate a chat with one of our technicians
Many issues can be addressed and remediated remotely using a secure Internet connection.
We do offer onsite, in person service when it’s warranted or requested, as well, though.
We do not charge for travel or have a trip charge. The billable time begins when we begin work on your equipment or issue.
There is a one-hour minimum service period for any on-site service work. Service is then rounded to the nearest .5 hour if it extends beyond that.
Service work that can be completed via remote connection is done in ½ hour increments.
Billing FAQs
All invoices are sent with Net 20 terms.
You may process invoices through your usual Accounts Payable process and mail a check. Or, for your convenience, we accept Visa, MasterCard, American Express and Discover Cards.
The invoice you receive by email will contain a link to pay conveniently by credit or debit card, if you’d like.
For managed services, invoices are sent via email on the 1st of each month.
For On Demand services, invoices are generated and sent out every Friday.
Yes, we are able to securely store your payment information and automatically clear your regularly occurring invoices as it is generated each month. You will receive a copy of your paid invoice by email instead of an invoice to be paid!
No, the monitoring software we use permits us to monitor the health and performance of the computer hardware, not the actions of the end user.
No, the solutions and services you receive are tailored exactly to meet your needs and wants. We do not require the implementation of any particular brand or type of equipment. We are happy to work with what you already have in place.
Yes, we are happy to develop a partnership with a person on your staff to provide service and support in areas outside of their expertise, or to provide any of the ongoing solutions you might need.
Other FAQs
No, the monitoring software we use permits us to monitor the health and performance of the computer hardware, not the actions of the end user.
No, the solutions and services you receive are tailored exactly to meet your needs and wants. We do not require the implementation of any particular brand or type of equipment. We are happy to work with what you already have in place.
Yes, we are happy to develop a partnership with a person on your staff to provide service and support in areas outside of their expertise, or to provide any of the ongoing solutions you might need.